Set up payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question about it, meet bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cerise alarm, enter your payment information and wait for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a trouble with 1 payment method you tin effort paying with a different one.

  1. On your Android telephone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the current payment method.
  4. Choose a dissimilar payment method or add together a new ane.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

At that place may be a problem with your credit or debit card if you see one of the following error letters:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or effort another card"

To fix these errors, try the following steps:

Brand sure your carte & address data is up to date

Expired credit cards or one-time billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards crusade payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card accost matches the address in Google Payments

If your credit card is registered to a unlike accost that tin can cause the payment to exist declined. Check the nil code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method yous are trying to use for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

So, try your purchase once again.

Submit any actress information that is requested

If the error bulletin is followed by instructions for submitting boosted information to Google, please submit information technology. We volition not exist able to process the transaction on your account without this data.

Check y'all have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your business relationship to brand certain y'all have enough to complete the buy.

Contact your bank or card issuer

Your card may have specific restrictions which crusade the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the reject.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you see "Your payment was declined due to an issue with your account"

If yous run across this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a footling more data to protect your account against fraud.
  • We demand a little more than information to comply with European union police (Customers from European union fellow member states just).

To assistance gear up these issues:

  1. Get to the payments centre.
  2. Take action on any errors or requests in the payments middle.
    • Y'all might need to verify your identity before yous can purchase annihilation through your Google Account.
  3. Make certain your proper name, address, and payment data are upward to date.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If y'all're having trouble paying through direct carrier billing, attempt the following:

  • Brand sure you're continued to your carrier network, directly or by wi-fi.
  • Brand certain you've added directly carrier billing as a payment method.
  • Make sure you're using the local currency.

If y'all still have problems, contact your mobile phone service provider for assist.

If you lot tin't add a payment method or have a problem with a dissimilar payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide annihilation that's asked for.
  3. Bank check that your address is up to date.
  4. Cheque that the payment methods listed are the ones you want to apply.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Y'all must verify the card before you can use information technology again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within two days, you lot'll find a temporary charge on your bill of fare argument along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the viii-digit code.

If you attempt to verify the payment method once again:

  1. Confirm which card you lot want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upward to two days.
    • If more than 2 days: Check your card statement. You should notice a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't apply this carte du jour for this purchase. Effort to make the purchase again with a different card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new carte.

If you use dual SIM card devices

Cheque if the right SIM card is in slot 1 and remove whatsoever SIM carte from slot ii.

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