Article ID : 00155053 / Concluding Modified : 14/04/2021

I need aid with my Sony account or with the registration of my product in My Sony

Index:

  • Invalid e-mail accost or countersign
  • My Sony Account is locked
  • Making changes to a Sony account
  • How to link My Sony with other Sony service accounts
  • How to enable 2-pace verification?
  • What if I can't find the product I want to register?

Invalid e-mail address or password

Step 1: Bank check if y'all've entered your registered e-mail address correctly.


There might exist a character out of identify, or you lot might be using a wrong email address:

  • My Sony is linked to other Sony accounts such as PlayStation Network, Sony Dwelling house Entertainment, Xperia and more: you tin can use the same e-postal service address linked to your other Sony accounts to log in to My Sony.
  • If you created a Sony business relationship in the past and did non verify it via e-mail inside the specified timeframe (72 hours), you won't be able to use that account. Recollect that this applies to all Sony services. Log into this unverified account, resend the activation/verification link and activate your account via e-mail.


Footstep 2: Apply the "Forgot my countersign" role

Yous can reset your password by trying the post-obit password reset options:

  1. Provide the appointment of birth you lot registered.
  2. Reply your security question.
  3. Mobile verification (How to enable ii-step verification – Link to below).

Once you've successfully followed these steps, you will receive a link to reset your password. If you did non receive an email, please check your spam folder.
Otherwise, try to re-send the link or wait 24 hours and endeavour again.

Note: Our system immediately prompts you to contact support if y'all get i of the three options wrong. Be aware that y'all can all the same try the remaining options!

My Sony account is locked

"The maximum number of failed login attempts has been reached. To protect your security, your account volition be locked for 120 minutes."

After waiting 120 minutes, brand sure the Caps Lock or Num Lock on your keyboard are not interfering with the fashion you are inbound your password.
Alternatively, just reset your countersign using the Forgot your countersign feature.

Making changes to my Sony account

How to change your account information (Email, countersign & address)

  • Log into your Sony business relationship.
  • Go to [My Account Details].
  • Go along with updating the fields concerned.

I want to delete my Sony account

We would exist deplorable to see you go, but you can remove your business relationship by following these steps:

  • Log into your Sony business relationship.
  • Click on [My Account Details].
  • Scroll down to the bottom and select [Remove account].

How to link my Sony with other Sony service accounts

If you accept an existing account with a unlike Sony service, you tin can log into My Sony with your other account details. You will then receive a prompted message request you to upgrade your account. You might have to provide some additional data before completing the upgrade. Vice versa, once you've created a Sony account, you can apply that account to log into other Sony Services.

You can link your accounts for the post-obit online services from the Sony group:

Services available from Sony Europe:

  • My Sony
  • Sony Community

Services available from other Sony group companies:

  • Xperia Lounge
  • Xperia Store
  • SonyMobile.com
  • MyAccount
  • Programmer World
  • PlayStation™ Network
  • PlayStation™ Plus
  • PlayStation™ Video
  • PlayStation™ Music
  • PlayStation™ Now
  • PlayStation™ Vue

How to enable 2-pace verification?

To add an extra layer of security, you can choose to receive a verification code past text message or via an authenticator app while you log into your Sony account. You tin can modify this setting at whatever time by going to the 2-step verification settings.

To enable 2-step verification:

  1. Log into My Sony. Click or hover over your name in the top right corner, then select [My Account Details].
  2. Curl down to [Alter Other Security Details], so click [Update].
  3. With the [Security] tab open, scroll down to [two-Step Verification], then click [Edit].
  4. When asked how y'all want to receive the verification lawmaking, select either Text message or Authenticator App.

Then follow the on-screen instructions:

  • Text message: Input your telephone number. Check the text message sent to your mobile phone and enter the 6-digit verification code. Click [Verify].
  • Authenticator App: Open your authenticator app on your mobile device and scan the QR code or copy and paste the alphanumeric code visible on your screen. Enter the verification code y'all got from your authenticator app.

Redundancy codes
If you tin can't receive the 2-step verification code by text or if your authenticator app isn't working, you tin can still sign in using a backup code. You will receive x codes that you can each use only once. You can use fill-in codes for both text message and authenticator app verification.


What if I can't find the product I desire to register?

  1. Starting time, please make sure the production y'all want to register is a Sony Electronics product (this includes Tv, audio and photography products). If you have a Sony Mobile device (Xperia) or a Sony professional production, y'all should visit one of the following pages:
  • Sony Mobile (Click on the portrait icon on the upper right-hand side of the page to log in)
  • Sony Professional
  • Sony PlayStation
  1. If you're confident your product is a Sony Electronics product, and y'all've manually typed the production name simply cannot find it, please endeavour to detect information technology using the drop-down card.
  2. If yous purchased your production in a region other than Europe (due east.yard. Asia-Pacific, Americas, etc.), please go to the relevant region's website to register your product. Products purchased outside of Europe cannot currently exist registered in My Sony. Nosotros apologise for this inconvenience.
  • Africa
  • Americas
  • Asia & Oceania
  • Middle East
  1. If the first two options practise not help, your product might be missing in our database. Delight contact united states to ostend this.

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    Visit our Customs and share your experiences and solutions with other Sony customers